Privacy Policy

Effective Date: 28/05/2026

1. Overview

Welcome to the BasagoLoan personal loan service application (“Application” or “App”) operated by BASAGO DIGITECH PRIVATE LIMITED (“we,” “our,” “platform,” or “Company”). We highly value your privacy and personal information protection. This Privacy Policy (“Policy”) is formulated in accordance with applicable laws and regulations, including the Digital Personal Data Protection Act, 2023 and relevant Reserve Bank of India (RBI) Digital Lending Guidelines, to help you understand how we collect, use, store, share, and protect your personal information.

This Policy applies to information provided or generated when you use our Application, official website (https://www.basagodigitech.com/), and any related service channels. By using our services, you acknowledge and agree to the data processing practices described in this Policy.

Important Notice:

The BasagoLoan application is developed and operated by BASAGO DIGITECH PRIVATE LIMITED as a technology service platform. All loan products displayed or provided through this Application are independently offered by our licensed financial institution partner, Ecl Finance Limited (“NBFC Partner”), which is solely responsible for loan approval, credit assessment, fund disbursement, repayment management, and collection activities.

2. Scope of Application

This Privacy Policy applies to all information and data generated during your use of the Application and related services, including registration, loan applications, identity verification, risk assessment, repayment management, and customer service.

If you do not agree with this Policy, please discontinue use of the Application.

3. Types of Information We Collect

To provide lawful, compliant, and secure lending services, we may collect the following information:

3.1 Information You Voluntarily Provide

Identity Information: Name, date of birth, gender, PAN card number, Aadhaar card number, etc.
Personal Information: Education details, marital status, number of children, household income, email, WhatsApp, etc.
Financial Information: Income details, bank account information, employment details, occupation details, personal income, etc.
Application Information: Loan amount, loan tenure, and other loan application-related details.

3.2 Automatically Collected Information

When you use the Application, we may automatically collect device logs, error reports, cookies and similar technologies, and app usage data for service improvement purposes only.

3.3 Device Permission Information (with Explicit User Consent)

In accordance with the RBI 2025 Digital Lending Guidelines, we only request one-time access for KYC purposes with your explicit consent:

Camera Permission

Used for capturing identity documents or facial photographs for KYC verification.

Location Permission

Used to verify whether you are within our service area and reduce fraud risk.

Contacts Permission

Optional. Used only for auto-filling emergency contact information.

We also collect Device Advertising Identifier (IDFA) for fraud prevention and service optimization. We do not access your files, media, call logs, or phone functions.

4. How We Use Your Information

Your personal information is used only for the following purposes:

Loan application processing and identity verification.
Credit assessment through NBFC partners.
Fraud prevention and risk management.
Compliance with RBI Guidelines, IT Act 2000, and DPDP Act 2023.
Service notifications, repayment reminders, and updates.
Personalized user experience.
Marketing communications only with your explicit consent.

We do not use your information for unrelated business purposes.

5. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information under the following circumstances:

Sharing with NBFC Partners: We may share your information with our NBFC partner, Ecl Finance Limited, for credit assessment, loan approval, loan management, repayment processing, and regulatory compliance.
Sharing with Third-Party Service Providers: We may share information with cloud storage providers, analytics companies, customer support providers, and KYC verification service providers under strict confidentiality obligations.
Legal Requirements: We may disclose information when required by applicable law, court order, government request, or regulatory authority.
Business Transfers: In the event of a merger, acquisition, or asset transfer, your information may be transferred with prior notice.
Protection of Legal Rights: We may disclose information to protect rights, safety, prevent fraud, or avoid imminent harm.

Our Commitment:

We will not sell your personal information.
We will not rent or trade your data for independent marketing purposes.
We will not share unnecessary personal information without your consent.
We will not use your contacts for marketing activities.

6. Data Storage and Security

Your personal information is stored on secure servers located in India. We strictly comply with RBI Digital Lending Guidelines and implement appropriate technical and organizational safeguards to protect your information.

We retain your information only for as long as necessary for the purposes described in this Policy or as required by law. After the retention period expires, we will securely delete or anonymize your information.

7. User Rights

Under the Digital Personal Data Protection Act, 2023 and RBI Guidelines, you have the following rights:

Right to Access and Correction: You may access and request correction of inaccurate or outdated personal information.
Right to Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
Right to Withdraw Consent: You may withdraw consent for data processing at any time.
Right to Data Portability: You may request your information in a structured, machine-readable format.
Right to Lodge Complaints: You may contact us regarding privacy concerns. We will respond within 15 working days.

8. Children's Privacy

This Application is not intended for users under the age of 18. We do not knowingly collect personal information from minors.

9. Cross-Border Data Transfers

Your information may be transferred to and processed on servers located outside your country or region. We will take reasonable measures to ensure data protection and compliance.

10. Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve our services. Disabling cookies may affect certain functionalities of the Application.

11. Policy Updates

We may update this Privacy Policy periodically to reflect legal or business changes. Updates will be notified through the Application or other appropriate methods.

12. Contact Us

Company Name: BASAGO DIGITECH PRIVATE LIMITED

Platform Name: BasagoLoan

Email: info@basagodigitech.com

Website: https://www.basagodigitech.com/

We aim to respond to privacy-related inquiries within 15 working days.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or related to this Policy shall first be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.